Privacy Policy
How we collect, process, and protect your personal data.
Effective date: September 2024 • Last updated: April 27, 2026
1. Introduction & Contact Information
QXR Software L.L.C. operates this website and its associated software licensing platform from Milwaukee, Wisconsin, United States. For privacy-related inquiries, concerns, or data requests, contact privacy@qxrsoftware.com.
Data controller: QXR Software L.L.C., Wisconsin, United States. This policy describes the website, account, payment, licensing, analytics, and email handling used by QXR-operated services.
2. Information We Collect
We limit collection to information needed to operate QXR services. This may include account identifiers such as email address and name, license identifiers, purchase and order metadata, support or contact messages you submit, QA tester application details, security logs, IP address, browser user agent, device and timestamp data, and software/license activity required to deliver and protect products.
Newsletter and watchlist forms may collect email address plus selected preferences, such as DAW software, platform preference, product interest, game interest, and optional notes. These preferences are used to send relevant QXR updates and to avoid sending unrelated messages.
Payments are processed by Stripe. QXR does not process or store full payment card numbers on its servers. Email delivery and inbound/outbound mail services use Resend and QXR-operated mail tooling. Public forms on this site are protected by hCaptcha (Intuition Machines, Inc.) to prevent automated abuse. hCaptcha may process browser and interaction signals during form submission to verify human users. See hcaptcha.com/privacy for their data practices.
3. How We Process Your Data
We process personal data to create and secure accounts, issue and manage licenses, provide downloads, process orders, respond to support/contact requests, operate QA and tester flows, send transactional email, maintain security logs, and understand first-party site usage so we can improve reliability and product planning.
| Processing activity | Primary basis | Purpose |
|---|---|---|
| Accounts, licenses, downloads, orders | Contractual necessity | Provide purchased or requested QXR services. |
| Security logs and abuse prevention | Legitimate interests | Protect users, QXR systems, payment flows, and mail services. |
| Transactional email | Contractual necessity / legitimate interests | Send receipts, license delivery, account, and security notices. |
| Marketing/newsletter email | Consent | Send optional product and campaign updates. |
| First-party operational analytics | Legitimate interests | Measure site health, page performance, campaign interest, and abuse signals. |
Optional marketing email. With your consent through account settings or mailing-list signup, we may send product news or campaign updates. You can withdraw consent in account settings or use the one-click unsubscribe page linked from marketing email. Account preferences update immediately; manually reviewed list operations may be reconciled by QXR tooling, and we aim to honor marketing opt-outs no later than 10 business days. Transactional messages required to operate your account, licenses, receipts, and security notices may still be sent.
4. Data Retention Guidelines
| Data category | Typical retention |
|---|---|
| Account and license records | While the account/license is active, plus a reasonable period for support, fraud prevention, and legal records. |
| Order, payment, and tax records | As required for accounting, tax, chargeback, and legal obligations. |
| Support/contact/mail records | As needed for customer service, legal, security, and operational history. |
| Security logs | As needed to investigate abuse, protect accounts, and maintain audit history. |
| Newsletter preferences | Until you unsubscribe or request deletion, subject to suppression records needed to honor opt-outs. |
5. Your Privacy Rights
Depending on your jurisdiction, you may request access, correction, export, deletion, restriction, objection, or withdrawal of consent for applicable personal data. Submit requests to privacy@qxrsoftware.com. We aim to respond within 30 days unless a shorter or longer period is required or permitted by law. EU residents also have the right to lodge a complaint with their local data protection supervisory authority.
6. Cookies, Similar Technologies & Analytics
We use strictly necessary cookies and browser storage to operate the site and your account, including sign-in sessions, cart behavior, fraud prevention, and security protections. We also use first-party operational analytics to understand page visits, navigation, performance, and campaign interest on QXR properties.
QXR does not sell usage statistics, does not sell personal information, and does not use third-party behavioral advertising cookies. We do not build advertising profiles for sale to unrelated companies.
A privacy notice is shown until accepted. Acceptance stores a first-party browser preference so the notice does not repeat on every page. If your browser clears that storage, the notice may appear again.
7. Children's Privacy
Our website, digital storefront, and software services are intended for a general, adult audience. They are not intentionally directed toward children under the applicable age of consent. We do not knowingly solicit, collect, or process personal data from minors.
8. International Purchases & Currency
All prices on QXR Software are listed and charged in United States Dollars (USD). QXR does not offer multi-currency pricing, automatic conversion, or localised tax-inclusive pricing at this time.
Currency conversion. If your bank account or card is denominated in a currency other than USD, your card issuer or bank will convert the charge at their prevailing exchange rate at the time of settlement. QXR has no control over the exchange rate applied or any foreign transaction fees your bank may add. These costs are not refundable by QXR. We recommend confirming any conversion fees with your card issuer before completing a purchase.
Payment processing. All transactions are processed by Stripe, Inc. (United States). Your card data is entered directly on Stripe-hosted Checkout pages and is never transmitted to or stored on QXR servers. Stripe may apply its own fraud-prevention and compliance checks to international transactions, including additional verification steps or temporary holds, in accordance with its terms of service. QXR does not control and is not responsible for these Stripe-side processes.
Taxes and duties. QXR Software L.L.C. is a Wisconsin-registered LLC operating in the United States. We do not currently collect, report, or remit VAT, GST, or equivalent consumption taxes on behalf of international purchasers. Buyers outside the United States are solely responsible for determining whether any import duties, local taxes, or digital services taxes apply to their purchase under the laws of their jurisdiction, and for remitting those amounts to the appropriate authority. Nothing in this policy constitutes tax advice.
Export compliance. QXR software products are developed and distributed from the United States. By purchasing, you represent that you are not located in, or acting on behalf of any entity in, a country or territory subject to comprehensive US trade sanctions (including but not limited to Cuba, Iran, North Korea, Russia, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not listed on any US government restricted-party list. QXR reserves the right to decline or cancel any order that may violate applicable export control laws.
Chargebacks and disputes. If you believe a charge is incorrect, please contact billing@qxrsoftware.com before initiating a chargeback with your bank. We will work to resolve legitimate issues promptly. Fraudulent or bad-faith chargebacks may result in permanent account suspension and recovery efforts.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in operations, technology, vendors, or legal requirements. Material revisions will be posted on this page with an updated date.